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Project Excellence Manager

3 weeks ago

Pasig, National Capital Region, Philippines beBeeDelivery Full time ₱900,000 - ₱1,200,000
Job Title

Business Service Manager

Job Description

This role serves as a bridge between clients and deployed professionals. It ensures that high-quality service is consistently delivered, meeting client expectations.

The Business Service Manager plays a crucial part in maintaining service excellence, improving delivery processes, and fostering long-term partnerships with clients.

  • Client Relationship Management: Serve as the main point of contact for assigned clients, ensuring smooth communication between client stakeholders and project teams.
  • Regular client meetings review service performance, gather feedback, and address concerns proactively.
  • Champion client satisfaction and seek opportunities to add value to the client partnership.
  • Resource Engagement & Advocacy: Maintain regular communication with deployed resources to monitor engagement, gather feedback, and identify support needs.
  • Provide feedback to internal teams regarding performance, growth opportunities, and challenges faced by resources on the ground.
  • Service Delivery & Performance Monitoring: Ensure high performance standards for all service delivery-related processes.
  • Monitor service KPIs and SLAs, and analyze trends in service performance.
  • Identify issues in delivery and coordinate with internal departments to implement timely corrective actions.
  • Evaluation & Feedback: Conduct regular performance evaluations of deployed team members and provide them with clear, constructive feedback.
  • Support resource development through performance coaching or recommending learning interventions where necessary.
  • Take ownership of service-related incidents and ensure their timely resolution through coordination with relevant stakeholders.
  • Prepare and deliver clear, data-driven reports on service performance to internal leadership and clients.
  • Leverage insights from reports to make strategic recommendations that enhance project and service outcomes.
Required Skills and Qualifications

Experience:

  • Minimum 2-3 years in service delivery, account management, or project coordination.

Interpersonal and Communication Skills:

  • Ability to manage both client relationships and internal teams.

Problem-Solving and Analytical Skills:

  • Ability to analyze service performance data and implement process improvements.
Benefits

Exceeding client expectations leads to job satisfaction and personal growth.

Others

Notes about this position are not applicable at this time.