Senior Manager of Process Excellence

9 hours ago

Pasig, National Capital Region, Philippines TaskUs Full time
Overview

The Process Excellence Senior Manager is a hands-on leader responsible for driving continuous improvement initiatives across the organization. You will use methodologies like Lean and Six Sigma to analyze existing workflows, identify opportunities for enhancement, and lead cross-functional project teams to implement effective solutions. This role is crucial for fostering a culture of continuous improvement, increasing efficiency, reducing costs, and enhancing customer satisfaction.

Responsibilities

  • Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC (Define, Measure, Analyze, Improve, Control) and other continuous improvement methodologies.

  • Collaborate with department heads and subject matter experts to gather data, analyze root causes, and develop actionable project plans.

  • Facilitate workshops and Kaizen events to map current state processes, identify waste and inefficiencies, and design future state solutions.

  • Utilize statistical analysis and process mapping tools (e.g., Minitab, Visio) to analyze complex datasets and provide clear, data-driven recommendations.

  • Develop and maintain dashboards and KPIs to monitor process performance and track the tangible impact of improvement projects.

  • Prepare and present regular progress reports and business cases to stakeholders and senior management.

  • Act as a key resource and mentor for continuous improvement, training team members on Lean and Six Sigma principles (e.g., Green Belt or Yellow Belt level).

  • Champion a culture of operational excellence by promoting a problem-solving mindset and empowering employees to identify and implement improvements in their own work areas.

  • Assist in developing and implementing a standardized framework for process excellence across the company.

  • Document new and updated processes, ensuring they are clear, concise, and effectively communicated to all relevant teams.

Qualifications & Skills

Required:

  • 8-12+ years of experience in a dedicated process improvement, operational excellence, or business transformation role.

  • Lean Six Sigma Black Belt certification is mandatory.

  • Proven experience successfully leading multiple process improvement projects with measurable results in a complex business environment.

  • Strong analytical skills with proficiency in data analysis and visualization tools.

  • Excellent project management, communication, and interpersonal skills, with the ability to engage and influence stakeholders at various levels.

What We Offer

  • A competitive salary and performance-based bonus.

  • A key role with high visibility and the opportunity to make a significant impact on the business.

  • A collaborative and supportive environment that encourages learning and professional growth.

  • Opportunities to advance your career.


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