Midnight Systems Support Associate

1 day ago


Baguio City, Cordillera, Philippines beBeeSupport Full time ₱997,500 - ₱1,140,000
System Support Specialist Role

We are seeking a skilled System Support Specialist to join our team in ensuring seamless business operations across multiple integrated systems.

This individual will play a critical role in providing critical after-hours coverage for eCommerce operations and IT infrastructure, requiring a detail-oriented and self-motivated approach.

The successful candidate will be responsible for:

  • Monitoring and resolving order management system errors
  • Providing first-level IT support for system access issues
  • Identifying, troubleshooting, and resolving order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems
  • Documenting all error resolutions and maintaining detailed logs of system issues
  • Recognizing patterns in recurring errors to identify potential systemic problems requiring escalation

To succeed in this role, you will need to have:

Key Skills and Qualifications
  • Strong computer literacy and ability to navigate multiple software systems simultaneously
  • Experience with web-based applications and basic understanding of system integrations
  • Ability to learn new software platforms quickly with provided training
  • Basic understanding of eCommerce operations and order fulfillment processes preferred; NetSuite experience ideal
  • Familiarity with ticketing systems and IT service management tools; strongly preferred

In return, we offer a dynamic and supportive work environment that fosters growth and development. If you are a motivated and detail-oriented individual looking for a challenging opportunity, please apply today.



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