Customer Support Associate

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱250,000

We are seeking a Customer Support Associate to join our team. This role is responsible for providing exceptional customer service and support to clients via inbound and outbound calls, or through the internet.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively resolve customer issues in a timely and professional manner.

The following are some of the key responsibilities of this role:

  • Provide customer service support and resolution of routine problems regarding client products or services
  • Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Requirements

To succeed in this role, you will need:

  • A high school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed

This is an entry-level position that offers opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.

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