Job Opening for Customer Service Professional

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $53,000

Career Opportunities with Compass Experience Labs

A great place to work.

Careers At Compass Experience Labs

Current job opportunities are posted here as they become available.

We're looking for motivated individuals to join our team. Are you ready to empower yourself and develop your career? Do you want a job where you can be yourself?

Say hello to Compass Experience Labs - it sounds like we might be a good match

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

About this role:

  • Respond to customers through email, chat, phone, text, and social channels while creating memorable service interactions
  • Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice
  • Build a strong understanding of your assigned brand's products, procedures, and resolutions
  • Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends

The ideal candidate is:

  • Candidates will be working on a premium hair care account. They should be passionate about beauty and be willing to make product recommendations via a consultative approach.
  • Compassionate, detail oriented, friendly, open-minded, and eager to help people
  • Able to learn and adapt to changing software (being tech savvy is a must)
  • Excellent at communication - both written and verbal
  • Able to adhere to a set schedule and be productive independently

Availability:

  • Full Time positions available
  • Open availability preferred, may include weekdays, weekends, nights and holidays

This is a high volume program. Candidates should expect to be on back to back calls throughout their day with limited down time.

Requirements:

  • High school diploma or equivalent
  • 12+ months of contact center experience (must be within the last 2 years)
  • Ability to speak, read and write in both French and English
  • Must have at least 1 year work experience as French Bilingual in BPO or customer service industry

Familiarity with CRM systems and practices. Salesforce experience is a plus.

Benefits: This contract position offers competitive wages, career development training, and promotes from within - there are growth opportunities here.

Why Compass:

  • This is a fast-growing company - come as you are
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