Mortgage Loan Support Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeLoan Full time A$28,000 - A$34,000
Job Title: Mortgage Loan Support Specialist

The successful candidate will play a crucial role in supporting mortgage brokers by handling the end-to-end loan processing, ensuring a seamless experience for clients.

Key Responsibilities:
  • Assist brokers with loan application preparation, submission, and follow-up
  • Collect, verify, and manage required documentation from clients
  • Liaise with lenders, solicitors, and clients to ensure timely loan processing
  • Track loan applications through to settlement, providing updates to all stakeholders
  • Maintain client records accurately in CRM systems
  • Provide exceptional customer service by addressing client queries promptly and professionally
  • Stay up to date with lender policies, products, and industry changes
  • Support the brokers with any administrative tasks to ensure smooth daily operations
  • Handle lodgements, compliance checks, pricing requests, variations, and discharges
Requirements:
  • Proven experience as a Mortgage Broker Assistant (senior level preferred), with at least 5 years of experience in the field
  • Strong understanding of mortgage lending processes, lender requirements, and industry regulations
  • Excellent communication and customer service skills
  • High attention to detail and ability to manage multiple loan files simultaneously
  • Proficient in using CRM systems, loan submission platforms, and Microsoft Office Suite
  • Ability to work independently and collaboratively within a team environment
  • A proactive, solutions-focused approach with excellent problem-solving skills
  • Strong knowledge of lender policies and the mortgage broking environment
  • Previous experience in an Australian mortgage broking environment is highly preferred
Why This Role Matters

This position offers a unique opportunity to make a real difference in people's lives by providing exceptional support to mortgage brokers and their clients. If you are passionate about delivering outstanding customer service and have a strong desire to learn and grow, this could be the ideal career move for you.

We are committed to creating a positive and inclusive work environment that supports the well-being of our employees. Our goal is to provide a workplace where everyone feels valued, respected, and empowered to succeed.

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