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Client Services Associate

1 week ago

Manila, National Capital Region, Philippines Emapta Full time
Parking Experience Made Easy
At Emapta, we believe that parking experiences should be seamless and hassle-free. That's why we're committed to providing innovative solutions that enhance urban mobility. As a Customer Service Officer, you will play a critical role in ensuring that our clients receive exceptional service and support.

Your Responsibilities
  • Process and activate new accounts, additions, and pass issuances.
  • Handle cancellations, suspensions, credit notes, and lost pass reissues.
  • Maintain customer billing details and implement requested variations.
  • Update the database with approved rate increases and process necessary credit notes.
  • Build and sustain relationships with Car Park Area Managers and key stakeholders.

Why Join Us
By joining Emapta, you will become part of a dynamic team that values camaraderie, excellence, and growth. We offer competitive compensation, international clients, and a culture focused on collaboration and innovation. As a valued member of our team, you will enjoy unlimited upskilling opportunities, exclusive lifestyle perks, and a chance to make a real impact in the car parking industry.