Customer Experience Specialist

6 days ago


Manila, National Capital Region, Philippines Snappr Inc. Full time

At Snappr Inc., we empower businesses to capture their most precious life moments through our on-demand photography marketplace. As a Customer Experience Specialist, you will play a critical role in providing exceptional support to our customers worldwide.

We foster a culture of extreme ownership, empowering our team to excel as business owners. Our team is dedicated to reaching peak performance and making a meaningful impact on the growth of our rapidly expanding product.

About the role:

As a Visual Content Support Associate, you will be responsible for delivering an amazing experience to our customers by resolving scheduling issues, answering questions about the photoshoot process, and working with photographers to resolve disputes.

Key responsibilities include:

  • Supporting customers worldwide
  • Answering questions about the photoshoot process
  • Resolving scheduling issues
  • Working with photographers to resolve disputes

About the team:

Snappr Inc. is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will have the opportunity to work directly with the leadership team in resolving complex customer problems.

Benefits:

  • Competitive salary package
  • Transportation allowance
  • HMO benefits
  • Free daily meals
  • Company equity
  • Great workspace in Ortigas CBD


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