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Customer Experience Specialist
1 week ago
About Us
NICE Systems UK Limited is a leading provider of software products used by 25,000+ global businesses, including 85 of the Fortune 100 corporations. Our software delivers extraordinary customer experiences, fights financial crime, and ensures public safety.
Our innovative products manage more than 120 million customer interactions and monitor over 3 billion financial transactions daily. We are proud to be an equal opportunity employer and welcome applications from diverse candidates.
We are looking for a Customer Experience Specialist to join our team. In this role, you will be responsible for quickly resolving issues with our software, especially those affecting customer contact centers. This will involve analyzing logs, traces, and packet captures for issue resolution.
- Demonstrate deep expertise in core technologies and at least one other specialty, developing proficiency in a second area.
- Exhibit professional and assertive verbal and written communication, taking ownership of troubleshooting efforts to instill confidence in customers and stakeholders.
- Mentor colleagues on communication, troubleshooting, and product knowledge, fostering a collaborative and supportive team environment.
The ideal candidate will have a Bachelor's degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required. Additionally, 5+ years' technical customer service experience, preferably in technical support, is essential.
We offer a fast-paced, collaborative, and creative environment where every day is an opportunity to learn and grow. Our teams are comprised of the best of the best, and we are committed to equal opportunities for all applicants.
