Strategic Call Center Operations Lead

1 week ago

Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱600,000 - ₱800,000

Job Title: Strategic Call Center Operations Lead

This role oversees the call center's performance, ensuring efficient customer service delivery and driving business growth.

Key Responsibilities:

  • Manage and analyze salesforce reports to drive business expansion
  • Implement high-level case management across all products and departments
  • Identify underperforming areas and develop strategies for improvement
  • Attend meetings and create progress reports for the team

Requirements:

  • Minimum 3-5 years of experience in call center management or a related field
  • Proven track record of project management and process improvements
  • Excellent leadership and people management skills
  • Strong analytical and problem-solving abilities
  • Effective communication with clients, stakeholders, and team members
  • Experience analyzing call center metrics and implementing performance improvement strategies
  • Proficiency in using call center software and systems
  • Knowledge of relevant industry regulations and best practices
  • Able to multitask and prioritize tasks in a fast-paced environment

Preferred Skills:

  • Expertise in salesforce report analysis and performance metrics
  • Highly developed leadership and team management skills
  • Strategic thinking and ability to drive business growth

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