Call Center Operations Manager
4 days ago
We are seeking a highly skilled and experienced team leader to manage our call center operations. The ideal candidate will have a strong background in customer service, team management, and process improvement.
The team lead will be responsible for supervising and managing a team of customer service representatives, monitoring and evaluating individual and team performance metrics, providing ongoing coaching, training, and development opportunities to enhance team members' skills and knowledge, assigning tickets and new tasks based on team members' skills and workload capacity, conducting regular quality audits to ensure adherence to standards and identify areas for improvement, handling complex customer issues and escalations, identifying and suggesting process improvements, and preparing and presenting regular reports on team performance, challenges, and achievements.
Required Skills and Qualifications:- Minimum of 1 year experience as Tier 2 TSE with mastery of network equipment such as APs, switches, and gateways.
A successful candidate will possess excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
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Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...
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Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is currently seeking an experienced and highly organized Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center, ensuring high-quality customer service delivery. You will lead a team of call center representatives, monitor and analyze call center metrics,...
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Cebu City, Central Visayas, Philippines Staff4Me Full timeStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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Operation Project Manager/Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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Operation Project Manager/Call Center Manager
2 weeks ago
Cebu City, Central Visayas, Philippines Staff4Me Full time $40,000 - $60,000 per yearStaff4Me is currently seeking an experienced and highly organized Operation Project Manager/Call Center Manager to join our team. As an Operation Project Manager/Call Center Manager, you will be responsible for overseeing the operations and performance of our call center, ensuring efficient and effective customer service delivery. This is a pivotal role that...
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Call Center Operations Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearPosition: Operations Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Support Work Arrangement: Fully Onsite in Cebu City Shift Schedule & Rest Days: 24/7 coverage Educational Requirement: Bachelor's Degree Work Experience:At least 4 years of experience as an Operations Manager or Senior Group Leader in any...
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Call Center Operations Director
1 week ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱500,000 - ₱1,000,000Operations Manager Call Center">Job Summary:Our organization seeks an experienced Operations Manager to oversee call center operations and ensure efficient customer service delivery.This pivotal role requires strong leadership skills, project management expertise, and the ability to drive continuous improvement in call center operations.As an Operations...
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Senior Manager, Call Center Operations
2 weeks ago
Cebu City, Central Visayas, Philippines Asurion Full timeOverviewSenior Manager, Call Center Operations – We would love for you to explore other opportunities within Asurion.For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their...
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Lead Call Center Operations Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeCallCenter Full time ₱800,000 - ₱1,200,000Call Center Operations Manager Job DescriptionWe are seeking an experienced Call Center Operations Manager to oversee the performance of our call center, ensuring efficient and effective customer service delivery.Responsibilities:Generate and analyze Salesforce reports to monitor call center performance.Manage cases across all products and departments at a...
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Strategic Call Center Operations Lead
1 week ago
Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱600,000 - ₱800,000Job Title: Strategic Call Center Operations LeadThis role oversees the call center's performance, ensuring efficient customer service delivery and driving business growth.Key Responsibilities:Manage and analyze salesforce reports to drive business expansionImplement high-level case management across all products and departmentsIdentify underperforming areas...
