
Représentant du Service Client
3 days ago
L'objectif du représentant du service est de répondre aux besoins et préoccupations des clients.
Responsabilités- Appeler les clients pour résoudre leurs problèmes ou répondre à leurs questions
- Mettre à jour les informations des clients dans le système informatique
- Vendre des produits ou services aux clients si nécessaire
- Rester calme et serviable face aux difficultés
- Commettre les plaintes des clients et/ou appeler le gestionnaire si nécessaire
- Fournir des commentaires et recommandations au gestionnaire sur les moyens d'améliorer l'entreprise
- Excellentes compétences en communication orale
- Bonne compréhension des besoins des clients
- Aptitude à travailler sous pression et dans un environnement changeant
- Formation continue pour améliorer ses compétences
Alorica Customer Care, Ltd. est une entreprise mondiale spécialisée dans le service à la clientèle.
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