Technical Support Expert
1 day ago
The Product Support Specialist plays a pivotal role as the first point of contact for support cases at Azeus Systems Limited.
Key Responsibilities:
- Attend to support cases via phone, email, or online web tools, providing prompt and effective solutions to customers.
- Respond to enquiries and develop materials on product usage and sales, fostering strong relationships with clients.
- Analyze and categorize issues to route support cases to the relevant support staff, ensuring seamless issue resolution.
- Conduct client training sessions, equipping customers with the necessary skills to utilize software applications effectively.
- Perform environment health checks to maintain optimal system performance.
- Handle sales enquiries and conduct background checks on potential clients, supporting business growth initiatives.
- Carry out other related duties as assigned by management.
Skill Qualifications:
- Effective communication skills in English, both verbal and written, are essential for success in this role.
- Able to analyze complex issues and provide clear, concise solutions.
- Possess excellent listening skills, enabling you to understand customer needs accurately.
- Proficient in typing, with the ability to work efficiently in a fast-paced environment.
- Multitasking skills are crucial, as you will be handling multiple support cases simultaneously.
- Familiarity with MS applications is required, as well as proficiency in using mobile devices.
Requirements:
- A Bachelor's degree in any field related to Information Technology or Engineering is advantageous.
- Preferably, candidates should have at least 1 year of experience in Level 2 Technical Support.
- Flexibility is key, as you will be required to adapt to changing shift schedules.
Working Conditions:
- You must be able to sit for long periods at your workstation.
- Occasional use of a headset may be required.
- Successful completion of background checks will be mandatory.
- NBI Clearance must be submitted prior to starting work.
This is a regular full-time position. Fresh graduates are welcome to apply.
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