Technical Support Expert

1 day ago


Pasig, National Capital Region, Philippines Azeus Systems Limited Full time

The Product Support Specialist plays a pivotal role as the first point of contact for support cases at Azeus Systems Limited.

Key Responsibilities:

  • Attend to support cases via phone, email, or online web tools, providing prompt and effective solutions to customers.
  • Respond to enquiries and develop materials on product usage and sales, fostering strong relationships with clients.
  • Analyze and categorize issues to route support cases to the relevant support staff, ensuring seamless issue resolution.
  • Conduct client training sessions, equipping customers with the necessary skills to utilize software applications effectively.
  • Perform environment health checks to maintain optimal system performance.
  • Handle sales enquiries and conduct background checks on potential clients, supporting business growth initiatives.
  • Carry out other related duties as assigned by management.

Skill Qualifications:

  • Effective communication skills in English, both verbal and written, are essential for success in this role.
  • Able to analyze complex issues and provide clear, concise solutions.
  • Possess excellent listening skills, enabling you to understand customer needs accurately.
  • Proficient in typing, with the ability to work efficiently in a fast-paced environment.
  • Multitasking skills are crucial, as you will be handling multiple support cases simultaneously.
  • Familiarity with MS applications is required, as well as proficiency in using mobile devices.

Requirements:

  • A Bachelor's degree in any field related to Information Technology or Engineering is advantageous.
  • Preferably, candidates should have at least 1 year of experience in Level 2 Technical Support.
  • Flexibility is key, as you will be required to adapt to changing shift schedules.

Working Conditions:

  • You must be able to sit for long periods at your workstation.
  • Occasional use of a headset may be required.
  • Successful completion of background checks will be mandatory.
  • NBI Clearance must be submitted prior to starting work.

This is a regular full-time position. Fresh graduates are welcome to apply.



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