Travel Solutions Expert

2 days ago

Cainta, Calabarzon, Philippines beBeeReservation Full time ₱1,200,000 - ₱1,500,000

Job Title: Reservation Sales Specialist

We are seeking a skilled and dedicated professional to join our team as a Reservation Sales Specialist.

About the Role

This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional service and sales results. As a Reservation Sales Specialist, you will play a critical role in providing travel advice and solutions to customers, while championing our brand experience.

You will be empowered to make creative decisions using tools and market insight to deliver on the unique travel needs of our guests, driving revenue and customer loyalty.

Key Responsibilities
  • Provide industry-leading reservation solutions in English and one or more languages for all contacts
  • Champion Brand Hearted behaviors by demonstrating knowledge, passion, and pride
  • Embrace the global and cultural diversity of our guests and business needs
  • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles
  • Build rapport with guests through active listening, maintaining an appropriate pace, and using a conversational approach to deliver a warm and friendly guest experience
  • Inspire loyalty through personalized and efficient service driven by the guest's needs
  • Use creativity to proactively find solutions to drive results; take accountability and listen to ideas and feedback from others
  • Manage time effectively (including adherence to assigned schedule, attendance, break time compliance, etc.)
  • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience
  • Work effectively by understanding, trusting, and using tools and information appropriately
  • Self-motivated, positive, 'want-to' attitude with a willingness to take on new challenges. Actively participate in company initiatives, training, and events
  • Take ownership of personal development while aligning with team priorities and company goals
  • Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change
  • Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
  • Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals
Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong customer service and sales skills, with the ability to balance sales with service
  • Strong bilingual communication skills – listening, written, verbal
  • Social intelligence – empathy, self-awareness, cultural sensitivity
  • Ability to customize generic information
  • Strong web-based navigation skills
  • Ability to embrace technological and organizational changes
  • Efficient and accurate data capture
  • Ability to use tools and resources to represent the geographical needs of the caller
Benefits

This role offers a range of benefits, including:

  • A competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A supportive and dynamic team environment
  • The opportunity to work with a leading brand in the hospitality industry
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and sales results, please submit your application today.

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