
Solutions Professional
2 days ago
A Solutions Professional is required to engage with customers and provide innovative technical solutions. The role involves understanding customer requirements and developing effective solutions that drive product value and sales success.
Key Responsibilities:
- Engage in discussions with customers, understanding their needs and pain points.
- Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
- Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity.
Collaboration and Support:
- Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
- Develop and deliver impactful product demonstrations, tailoring them to specific audiences and verticals.
- Contribute to proposal responses, addressing functional and technical requirements.
Knowledge Sharing and Growth:
- Stay updated on best practices and product knowledge, sharing insights with internal teams.
- Collaborate with colleagues on technical solutions and problem-solving strategies.
Product Representation and Travel:
- Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
- Address technical questions and follow up on pending issues.
- Invest in personal and professional growth, expanding your technical skills and product knowledge.
Essential Qualifications:
- 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.
Technical Skills:
- Strong understanding of our product suite, including front-end and back-end functionality.
- Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.
Preferred Qualifications:
- Bachelor's or Master's degree in relevant/related fields.
- Experience in Sales/Solutions Engineering and Management within the Technology sector.
Total Rewards @ Company
We maintain a Total Rewards package that is competitive within the local job market. Our benefits include generous time off, health and wellness programs, and a comprehensive safety net for the challenges that life presents from time to time.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
- Customer Centric- We realize our mission by putting educators and learners at the center of everything we do.
- Passion for Learning- We seek out teammates that are constantly learning and growing.
- Integrity- We believe integrity is the heartbeat of our organization.
- Action & Ownership- We empower teammates to make decisions.
- One Team- We strive to break down silos and collaborate effectively.
- Global Mindset- We respect local cultures and embrace diversity.
- Remote First Culture
- Health Care Coverage*
- Education Reimbursement*
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays*
- Charitable contribution match*
- Monthly Wellness or Home Office Reimbursement/*
- Access to Modern Health (mental health platform)
- Retirement Plan with match/contribution*
* varies by country
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