Insurance Operations Support Specialist

1 day ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Nityo Infotech Philippines is a leading provider of innovative technology solutions. We are seeking an experienced CSR/Admin Support Specialist to join our team.

About the Role

We are looking for a highly skilled and motivated individual to provide exceptional customer service and administrative support in our insurance operations. The ideal candidate will have a strong background in customer-facing roles, with experience working in an insurance company or outsourcing environment.

Key Responsibilities:

  • Provide timely and effective support to customers via phone and email communications.
  • Screen and assess coverage or non-coverage availments to ensure quick response or resolution of cases.
  • Document all captured transactions in the call management suite.
  • Respond to customer queries and escalate issues to relevant departments as needed.

Requirements:

  • Bachelor's degree in a relevant field or equivalent work experience.
  • At least 2 years' experience in customer service and/or administrative roles.
  • Background or experience in an insurance company or outsourcing company doing life and/or health insurance operations is an advantage.
  • Proficient computer skills, including MS Office (Word, Excel, PowerPoint).
  • Ability to work in different shifts, as defined by client requirements.

What We Offer:

  • A competitive salary package.
  • A comprehensive benefits program.
  • The opportunity to work with a dynamic and growing company.

We are committed to creating a positive and inclusive work environment that values diversity and promotes employee growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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