Insurance Operations Support Specialist
1 day ago
Nityo Infotech Philippines is a leading provider of innovative technology solutions. We are seeking an experienced CSR/Admin Support Specialist to join our team.
About the RoleWe are looking for a highly skilled and motivated individual to provide exceptional customer service and administrative support in our insurance operations. The ideal candidate will have a strong background in customer-facing roles, with experience working in an insurance company or outsourcing environment.
Key Responsibilities:
- Provide timely and effective support to customers via phone and email communications.
- Screen and assess coverage or non-coverage availments to ensure quick response or resolution of cases.
- Document all captured transactions in the call management suite.
- Respond to customer queries and escalate issues to relevant departments as needed.
Requirements:
- Bachelor's degree in a relevant field or equivalent work experience.
- At least 2 years' experience in customer service and/or administrative roles.
- Background or experience in an insurance company or outsourcing company doing life and/or health insurance operations is an advantage.
- Proficient computer skills, including MS Office (Word, Excel, PowerPoint).
- Ability to work in different shifts, as defined by client requirements.
What We Offer:
- A competitive salary package.
- A comprehensive benefits program.
- The opportunity to work with a dynamic and growing company.
We are committed to creating a positive and inclusive work environment that values diversity and promotes employee growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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