Associate Technical Support Professional

6 days ago


Mandaluyong City, National Capital Region, Philippines Emerson Electric Full time

The Associate Technical Support Professional role at Emerson Electric offers a unique opportunity to make a meaningful impact in the company's operations.

In this capacity, you will provide critical support to our global customer care team by interpreting and processing order documentation requirements based on customer needs. This involves managing the electronic exchange of order documentation with customers, collaborating with project engineers and managers to fulfill documentation requirements, and driving growth platforms and supporting operational pillars.

Your key responsibilities will include:

  • Identifying and gathering relevant documents as per customer specifications
  • Participating in document review meetings with project administrators, project managers, and document controllers
  • Managing the documentation approval cycle and final documentation delivery to the customer (gather, prepare, and submit)
  • Responding to customer inquiries and requests via email and identifying the need for escalation
  • Recording and managing customer transactions in business systems like CRM, DocPro, and SharePoint

To succeed in this position, you will require a Bachelor's degree in Instrumentation Engineering, Mechanical Engineering, Chemical Engineering, Electrical Engineering, or related fields. Basic knowledge of Office 365 applications and Adobe Acrobat is also necessary.

We foster an inclusive and diverse work environment that supports employee growth and well-being. Our comprehensive benefits package includes market-competitive pay, comprehensive insurance coverage, retirement benefits, and more. We invest in employee development through career advancement opportunities and merit-based increases, providing a safe and healthy work environment.



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