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IT Operations Service Agent

3 weeks ago

Manila, National Capital Region, Philippines OOCL Philippines, Inc. Full time

Job Summary:

We have an exciting opportunity for an Enterprise Application Support Agent to join our team at OOCL Philippines, Inc. In this role, you will play a vital part in ensuring the seamless operation of our shipping systems by providing top-notch support services.

Key Accountabilities:

  • Shift Duty Management: Manage duties across three time shifts as part of a rotating schedule.
  • Technical Assistance: Deliver first-level technical support for OOCL shipping systems through various channels.
  • Problem-Solving Collaboration: Work closely with support teams to identify root causes of technical issues and implement solutions after thorough testing.
  • Operational Excellence: Continuously monitor system performance and recommend improvements to enhance operational efficiency.

Required Skills:

  • A bachelor's degree in any field is mandatory.
  • Excellent English language proficiency is required.
  • Willingness to work 5-day weeks on shifts is essential.