Business Process Assistant

7 days ago

Tanauan, Calabarzon, Philippines beBeeProfessional Full time ₱1,095,000 - ₱1,191,000
Job Overview

About Us:

We provide outsourced digital services and next-generation customer experience to fast-growing technology companies, helping them represent, protect and grow their brands.

The People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries.

We understand that achieving growth requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established.

Our organization is seeking a dedicated and detail-oriented individual to join our team as a People Operations Coordinator.

Key Responsibilities
  • Deliver an empathic and customer service-focused experience for everyone by working with the People team.
  • Provide support to employee questions and inquiries, delivering high-level customer service and driving innovation in our People Operations backbone.
HR Administration
  • Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests and maintaining personnel records.
  • Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence.
  • Manage employee data while ensuring data accuracy and integrity.
Systems, Automation & Reporting
  • Implement rigorous QA processes for all data entry tasks.
  • Develop automation of HR processes to eliminate manual repetitive tasks.
  • Ensure documents are up-to-date and accurate in the People Confluence space and Human Resources Google drive.
  • Lattice administration, including Surveys, RAD Review Cycles, Impact Conversations via 'Updates'.
  • Report on people initiatives, including Surveys, RAD Review Cycles, Impact Conversations.
Employee Relations
  • Zendesk triage, ensuring a 24-hour response time across tickets.
  • Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.
  • Assist with employee relations documentation, including disciplinary actions, and performance management processes.

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