ATM Support Specialist

3 weeks ago


Pasig, National Capital Region, Philippines Traxion Tech Inc. Full time

At Traxion Tech Inc., we are seeking a skilled ATM Support Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring the seamless functioning of our CTM network nationwide. Your primary responsibility will be to provide technical support and training to CTM operators and users, with a focus on onsite field activities, cash reconciliation, and maintenance.

Some of your key tasks will include:

  • Providing technical support and training to CTM operators and users nationwide
  • Onsite maintenance, repairs, and installations of ATMs at various locations nationwide
  • Diagnosing and troubleshooting hardware and software issues with ATMs in the field
  • Installing, configuring, and upgrading ATM hardware and software components during onsite visits
  • Conducting preventive maintenance checks on ATM systems to identify potential issues before they escalate
  • Conducting reconciliation activities to ensure accuracy in ATM cash levels and transactions

Additionally, you will be responsible for collaborating with cross-functional teams to address escalated technical issues and contribute to process improvement initiatives. You will also be required to keep detailed records of service calls, maintenance activities, and inventory, utilizing our centralized tracking system. Your strong technical skills, attention to detail, and ability to work independently will be essential in this role. If you are a motivated and results-driven professional with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.



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