Senior Product Support Specialist

1 month ago


Pasig, National Capital Region, Philippines Traxion Tech Inc. Full time

At Traxion Tech Inc., we're looking for a highly skilled Senior Product Support Specialist to join our team. This role offers an excellent salary of $80,000 per year, making it an attractive opportunity for professionals seeking a challenging and rewarding career.

Job Description

We're seeking an experienced professional who can effectively monitor product operation, ensure efficient operation, maintain accurate records, and provide exceptional support to internal teams and customers. As a Senior Product Support Specialist, you'll be responsible for:

Key Responsibilities
  • Monitoring product status and performance via CTM Webtool and other dashboards.
  • Analyzing reports to track performance, identify trends, and recurring issues.
  • Coordinating cash replenishment operations with cash management and security teams.
  • Maintaining detailed records of cash levels, replenishment activities, and discrepancies.
  • Implementing security protocols to safeguard cash during transportation and replenishment.
Requirements

To succeed in this role, you'll need:

  • A bachelor's degree in a related field or equivalent experience.
  • Knowledge of ATM operations, cash reconciliation, and maintenance.
  • Strong understanding of ATM hardware, software, and networking concepts.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Valid driver's license and clean driving record.
Why Choose Us?

As a Senior Product Support Specialist at Traxion Tech Inc., you'll enjoy a comprehensive compensation package, including the base salary of $80,000 per year, plus benefits such as health insurance, retirement plans, and paid time off. You'll also have opportunities for professional growth and development, working with a dynamic team of experts in the industry.



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