Human Resources Business Partner
11 hours ago
At Ayuda Business Management Solution Inc, we are seeking a highly skilled and experienced HR Contact Center professional to join our team.
About the Role:
The successful candidate will be responsible for conducting investigations, developing and monitoring departmental procedures, supervising subordinate staff, and taking ownership of knowledge management processes.
Key Responsibilities:
- Conduct thorough investigations and provide guidance on HR policies and procedures as needed;
- Develop, implement, and monitor effective departmental procedures to ensure smooth operations;
- SUPervise and develop subordinate staff to achieve optimal performance;
- Take ownership of knowledge management processes to ensure accurate and efficient customer support;
- Provide end-to-end customer support, resolving queries in a professional and timely manner;
- Support internal customers on HR Portal navigation and other relevant online tools;
- Provide transaction and administrative services for in-scope processes;
- Gather customer data as required and escalate cases where further guidance is necessary.
Requirements:
- Must be proficient in MS Excel, including creating macros, and have experience with MS PowerPoint;
- Ability to work effectively in a remote team environment across sites;
- Deliver exceptional customer service, prioritizing the needs of our customers;
- Minimum 5-7 years' experience in interface design and support, with the ability to read and write functional specifications;
- Experience working with HR contact center technology;
- Bachelor's degree in Human Resources or a related field, with 5+ years of human resources generalist experience, or an equivalent combination of education and experience.
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