Support Specialist

2 weeks ago

Pasig, National Capital Region, Philippines beBeeAnaplan Full time ₱7,200 - ₱7,800
Support Analyst Role Overview

We are seeking a skilled and experienced Support Analyst to join our team.

Job Description

The primary role of the Support Analyst is to act as the first point of contact for clients in relation to Anaplan. This includes troubleshooting, resolving technical and functional issues, maintaining and enhancing supported models, and managing support tickets using internal tools.

Required Skills and Qualifications
  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2-4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in a production environment.
  • Strong communication, client engagement, and relationship management skills.
  • Analytical and service-oriented, with solid troubleshooting ability.
  • Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments.
  • Fluent in English; additional language proficiency in Cantonese, Mandarin, or Tagalog is a plus.
Benefits
  • Competitive compensation and performance-based bonus.
  • Flexible work policy with remote and hybrid options.
  • Health insurance and wellness benefits.
  • Exposure to international projects with leading global organizations.
  • Collaborative and innovation-driven work culture.
Others
  • Opportunity to gain exposure to end-to-end project delivery and multi-industry use cases.
  • Sponsorship for certifications and continued professional development.
  • Structured career path toward Anaplan Model Builder or Functional Consultant roles.

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