IT Support Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeTechnical Full time $58,000 - $83,000
Job Title

IT Support Specialist

Join our team as an IT Support Specialist to provide technical support and resolve customer issues in a fast-paced environment. The ideal candidate will have excellent communication skills, a strong understanding of computer systems, and the ability to work effectively in a remote team.

Key Responsibilities
  • Provide timely and effective resolution for customers' computer and application issues
  • Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs
  • Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access
  • Collaborate with the global IT team to resolve complex issues and contribute to projects with a 'Global First' mindset
Requirements

A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems

3+ years of experience in computer-related technical support

Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems

Basic understanding of networking skills including TCP/IP and routing

Familiarity with virtualization technologies such as VMware, Hyper-V, EC2

Experience with Single Sign On (SSO) platforms such as Okta

Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack

Knowledge and demonstrated use of AI tools to enhance productivity and problem-solving

Basic knowledge of cybersecurity principles

Excellent communication and interpersonal skills, with a focus on building productive working relationships

Flexibility to work in time zones outside of local business hours

Experience using ticket systems such as Jira Service Management

Additional Information

Our company offers a comprehensive benefits package, including health care coverage, education reimbursement, and competitive paid time off. We also offer self-care days, national holidays, charitable contribution match, and monthly wellness or home office reimbursement.

At our company, we strive to create a workplace that is free of politics and full of humble, inclusive, and collaborative teammates. Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

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