
Dynamics 365 Support Specialist
11 hours ago
We are seeking a highly skilled Dynamics 365 Support Specialist to join our team.
As a key member of our team, you will play a critical role in ensuring the efficient operation of our corporate Dynamics environments.
Your responsibilities will include partnering with our Dynamics platform owner to identify best practices for supporting business process goals with technology. You will also be responsible for balancing enablement requests, platform upgrades, solution development, and platform integrations related to projects and initiatives assigned to you.
About This Role- You will have the opportunity to work closely with other teams, including internal or external development resources, to support existing and new business application needs.
- You will contribute to ongoing creation and maintenance of documentation, departmental technical procedures, and user guides on business processes and applications, development standards, integrations, and data sources.
- You will assist with creation of and updates to the testing of our business continuation plan.
- You will collaborate with internal training resources to identify training needs, assist with training ideas, curriculum, etc., to maximize effectiveness of applications.
- You will drive awareness of current and future initiatives.
- A bachelor's degree in technology, business, or a related area of study, or equivalent experience in information technology.
- Deep technical knowledge of corporate Dynamics environments and all ancillary systems that interact with Dynamics (Dataverse, Power Apps, etc.).
- Minimum of 2-5+ years' experience implementing, configuring, and/or customizing Microsoft's Dynamics with large/enterprise companies.
- 1 year of experience working with Microsoft Dataverse.
- 1 year of experience working with the Microsoft Power Platform.
- 2+ years of experience soliciting information for, drafting, building a business case within, and presenting solution proposals/requirements.
- Outstanding customer service skills.
We offer an inclusive and dynamic work environment where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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