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Digital Transformation Expert

1 week ago

Makati City, National Capital Region, Philippines Canva Full time
Company Overview

We're Canva, a global design company that's revolutionizing the way people experience design. Our mission is to empower creativity for everyone.

Job Description

We're seeking a highly skilled Strategy and Quality Lead to join our Global User Voice Enablement Group. This role will be responsible for leading the digital transformation of our Quality Assurance function, ensuring exceptional service quality while driving business transformation.

Key Responsibilities:
  • Lead and mentor a high-performing team through periods of significant business change and transformation.
  • Develop and execute a digital strategy that leverages technology and Generative AI to drive operational excellence.
  • Spearhead the digital transformation of our Quality Assurance function in customer support, implementing an Auto QA framework capable of auditing hundreds of thousands of support tickets.
  • Craft and communicate a compelling vision and strategy that delivers exponential improvements in customer experience.