Operational Transformation Lead

10 hours ago

Batangas, Calabarzon, Philippines beBeeTransition Full time ₱7,000,000 - ₱9,800,000
Job Summary

The Transition Manager plays a pivotal role in overseeing the strategic execution of key initiatives across operations landscapes. This critical position is responsible for managing a portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery.

About The Role

This dynamic professional will drive cross-functional coordination, monitor project performance, mitigate risks, and support transformation agendas across geographies.

Main Responsibilities
  • Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
  • Maintain an enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
Project Delivery & Execution
  • Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
  • Develop detailed project plans, charters, status reports, and risk mitigation strategies.
Stakeholder Engagement & Communication
  • Partner closely with operations leaders, enabling teams, technology, and other support functions to ensure initiative success.
  • Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
Process Improvement & Value Delivery
  • Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
  • Track and report on benefits realization, including financial and non-financial impact across initiatives.
Key Competencies
  • Strong analytical and problem-solving skills
  • Attention to detail and focus on data accuracy
  • Effective time management and ability to prioritize tasks under pressure
  • Proactive and results-driven approach to operational challenges
  • Strong collaboration and communication skills to work with cross-functional teams
  • Excellent communication skills with ability to translate complex data into actionable insights for non-technical stakeholders
  • Bachelor's degree in Business, Operations, Industrial Engineering, or related field
  • 5+ years of work experience with preferred project and portfolio management in operations or contact center environment
  • Experience tracking and reporting operations compliance metrics
  • Strong knowledge in delivering complex initiatives
  • Strong analytical, organizational, and leadership skills
  • Excellent communication and stakeholder management abilities
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite
  • PMP, Prince2, or Agile/Scrum certification
  • Strong communication and collaboration skills, particularly when working cross-functionally
  • Must be Work From Home enabled, with stable internet connection (at least 25mbps)

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