Process Transformation Expert

13 hours ago

Batangas, Calabarzon, Philippines beBeeAutomation Full time $85,477 - $154,928

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Job Description

This is a mid-senior level position where you'll be a key contributor to Thumbtack's service experience transformation. You will own specific business problems within the service journey and drive process redesign, supported by targeted automation and AI applications.

  • You'll identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • You'll design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.

This role requires strong process thinking, ability to simplify complex systems, reduce handoffs, and eliminate waste. You must have a bias towards radical change and be comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.

You should have 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives. Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential are also required.

This position is ideal for someone who is passionate about building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.

Required Skills and Qualifications
  • Strong process thinking and ability to simplify complex systems
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy
  • Familiarity with AI- or automation-enhanced service environments
  • Comfortable leading discovery, facilitation, and cross-functional problem solving

This is a full-time position with a seniority level of mid-senior.

Benefits

You will work closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys and redesign them with AI-enabled automation and processes.

You will track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.

You will document frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.

Industry
  • Outsourcing and Offshoring
  • Consulting
  • Internet Marketplace Platforms

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