Key Player in Delivery Operations

1 week ago

Barcelona, Philippines beBeeOperations Full time ₱105,500 - ₱143,000

We are seeking a highly skilled Delivery Operations Coordinator to join our team.

About the Role:

This is an exciting opportunity to play a key role in supporting the operational foundation of our Customer Success department. You will design, implement and continuously improve operational tools, processes and reports to enable consistent and scalable delivery operations.

Your Key Responsibilities:
  1. Solution Design: Identify operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions in collaboration with cross-functional stakeholders.
  2. Process Improvement: Maintain and improve automations, trackers and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  3. Cross-Functional Collaboration: Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product and Finance to gather requirements, troubleshoot issues and ensure process alignment and data integrity.
  4. Data Analysis: Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  5. Change Management: Support change management, documentation and administrative activities, ensuring smooth adoption of new tools, workflows and process standards across the Customer Success department.

You will be responsible for contributing to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

Requirements:
  • Bachelor's degree in Business, Operations, Data Analytics, Economics or a related field.
  • 3–5 years of experience in operations, business analysis or a similar role, ideally in a SaaS, consulting or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.
About Us:

We offer a collaborative and dynamic work environment where you can grow and develop your career. We believe in empowering our employees to make a meaningful impact and take ownership of their work. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we would love to hear from you.

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