Remote Technical Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeSpecialist Full time ₱380,000 - ₱460,000
Technical Support Role

We are seeking an exceptional individual to provide technical support to end users. This role involves delivering high-quality IT services to employees at all levels, including senior and executive leadership.

Key Responsibilities
  • Provide technical assistance for PC hardware, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an IT service management platform.
  • Maintain clear communication with users to facilitate prompt and efficient resolutions.
  • Provide level one triage for VDI users.
  • Evaluate incidents and escalate complex issues to senior technicians as necessary.
  • Adhere to organizational policies concerning security and confidentiality.
  • Troubleshoot audio and video issues during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Manage user deactivation procedures by removing accounts from these platforms as necessary.
  • Provide ongoing support for Microsoft 365 and Active Directory environments.
  • Create and manage distribution groups within Office 365.
  • Add and remove user accounts in Vonage.
  • Resolve issues related to the Vonage application.
  • Manage user accounts within the Mainframe system.
  • Troubleshoot VPN installation and connection challenges.
  • Perform password resets in the Mainframe system.
  • Monitor system health and performance using data analytics tools.
  • Release emails and manage permitted senders.
  • Address and resolve OneDrive-related issues.
  • Deliver support and training for Microsoft applications.
Required Skills and Qualifications
  • Demonstrate exceptional organization, time-management, and follow-up abilities.
  • Maintain confidentiality and address sensitive requests professionally.
  • Exhibit outstanding proficiency in written and verbal communication.
  • Possess strong interpersonal skills supporting employees at all organizational levels.
  • Operate independently in dynamic work environments.
  • Have prior experience providing support for PC hardware, Windows operating systems, and Apple iOS devices.
  • Understand basic networking concepts and be adept at troubleshooting issues.
  • Be experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Familiarize yourself with Azure Virtual Desktop Infrastructure (VDI) environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiarize yourself with on-premises Active Directory, particularly user and group management.
  • Aware of ITIL principles and IT Service Management (ITSM) frameworks.
  • Previously supported executive-level personnel.

  • Remote Technical Support Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time $45,000 - $60,000

    We are seeking a Support Specialist to join our team. The ideal candidate will be responsible for delivering exceptional technical and functional support to customers.This is a remote role, and candidates should be able to work standard CET working hours.You will collaborate with multiple teams, including Customer Success, Implementation, Product, and Tech,...

  • Remote Technical Support Specialist

    21 hours ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    Job OpportunityWe are seeking a Technical Support Expert to provide top-notch remote support. The ideal candidate will review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes.Key Responsibilities:Manage and update support tickets for efficient tracking.Troubleshoot technical issues and document...

  • Technical Support Specialist

    24 hours ago

    Paranaque City, Calabarzon, Philippines beBeeSpecialist Full time ₱4,672,000 - ₱6,216,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide technical assistance and support to employees across the organization.Key Responsibilities:Act as the primary point of contact for employees seeking technical assistance via ticketing system, email, or chat.Provide...

  • Remote Technical Support Specialist

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeCommunication Full time ₱6,000 - ₱7,200

    **Technical Support Specialist**We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent communication skills and experience in providing technical support.The successful candidate will be responsible for managing and updating support tickets, troubleshooting technical issues, and documenting...

  • Remote Technical Support Representative Variation

    21 hours ago

    Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱30,000

    Technical Support Specialist OpportunityThis is a remote technical support specialist role that requires providing assistance and troubleshooting to clients across various industries. The ideal candidate will have strong English language proficiency, both written and spoken.Main Responsibilities:Respond to inbound technical support requests and diagnose...

  • Technical Support Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeTechnical Full time $7,200 - $7,800

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing exceptional technical support to clients via calls, chats, and emails.Key Responsibilities:Provide timely and effective technical support to clients.Resolve complex technical issues with minimal...

  • Technical Support Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱18,000 - ₱24,600

    This is a highly sought-after role for individuals who possess excellent communication, analytical, and problem-solving skills.Job DescriptionWe are looking for a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing outstanding customer service and support to our customers. This is a...

  • Technical Support Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱750,000

    We are currently seeking a highly motivated and detail-oriented individual to provide technical support for end-users across the organization.Job SummaryThis role involves providing timely and effective technical assistance to users with various hardware, software, and network-related issues. The successful candidate will possess excellent problem-solving...

  • Technical Support Specialist

    24 hours ago

    Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000

    Job OverviewThis role is for skilled and customer-focused technical specialists who can provide comprehensive technical assistance and troubleshooting support across various industries. The ideal candidate will possess strong proficiency in English, both written and spoken, as well as prior experience working in call centers.Key ResponsibilitiesRespond to...

  • Technical Support Specialist

    22 hours ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerFocused Full time $69,135 - $108,783

    Job TitleTechnical Support Specialist: A Key Role in Enhancing Customer Experience.This position involves providing expert technical support to clients through various communication channels. You will ensure professionalism, understand our services, and maintain high client satisfaction in a fast-paced environment.Responsibilities:Deliver hands-on technical...