Senior Enterprise Integration Specialist
2 weeks ago
We are seeking an experienced ServiceNow Developer to lead the development and deployment of new integrations with internal/external systems. This role involves providing advanced-level assistance to ServiceNow admins for day-to-day operations/support cases.
The ideal candidate will have strong IT Service Management experience, 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance. A mastery of ServiceNow Core Modules, including ITSM and ITAM, is required.
Responsibilities:- Provide strategic direction and guidance for the administration, support, and maintenance of core ITSM (Incident, Problem, Knowledge, Change, and Request Management and CMDB), ITOM Discovery (SCCM, JAMF, Qualys) and HAM.
- Research and analyze business requirements, provide conceptual and detailed designs to meet business needs, develop, enhance, and manage configurations in ServiceNow, and test and support the rollout of solutions.
- Considered an expert in troubleshooting ServiceNow, CMDB, and ITAM database structures, data management, and process enhancement.
- Bachelor's degree in technology or equivalent experience required.
- 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
- Strong analytical and critical thinking skills, and a passion for continuous improvement.
Technical expertise includes ServiceNow CSA certification, advanced ServiceNow Administration, and experience using SDLC and/or Agile development methodology to conceptualize and deliver software.
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