Compliance Operations Specialist

1 week ago

Barcelona, Philippines beBeeCompliance Full time ₱6,147,221 - ₱7,483,517
Compliance Coordinator Job Description

As a Compliance Coordinator, you will be responsible for managing compliance-related inquiries submitted by our workforce. This role requires someone who can balance independence with collaboration and is comfortable navigating complex or sensitive compliance issues.

This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real impact on the organization's compliance processes.

Some of your key responsibilities will include:

  • Ticket & Case Management: Monitor and manage compliance-related tickets submitted through Salesforce; engage with employees to assess inquiries by asking clarifying questions; accurately document, track, and follow up on all compliance cases from intake to resolution; take ownership of tickets and drive them toward resolution.
  • Compliance Triage & Escalation: Evaluate the nature of each issue and determine the appropriate course of action; route and escalate cases to relevant departments (HR, Legal, Payroll, etc.) with documentation and context; maintain clear intake logs for audit and reporting; identify trends or recurring themes that warrant escalation or process improvement.
  • Cross-functional Collaboration: Work with internal stakeholders to validate information and seek subject-matter input; proactively reach out to other functions (e.g., Legal, Benefits, Health & Safety) when clarification or guidance is needed; support continuous process improvement by sharing insights from case trends.

The ideal candidate will have 3+ years of experience in HR operations, compliance support, or case management. You will also need strong interpersonal and communication skills, as well as a proven critical thinker with a proactive, solution-focused approach. Familiarity with U.S. or Canadian compliance topics is a must, as is experience with Salesforce or similar systems. You should also be highly organized, dependable, and discreet with sensitive information.

Benefits of this role include the opportunity to work with a dynamic team, contribute to the development of compliance processes, and gain valuable experience in a rapidly evolving field.

Employment details:

  • Seniority level: Associate
  • Employment type: Contract
  • Job function: Human Resources
  • Industries: Staffing and Recruiting

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