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Transition and Service Management Expert

2 weeks ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

Role Description

This role requires a skilled professional to manage projects, drive transformation initiatives, and ensure customer satisfaction with a hybrid work schedule at HCL Technologies Philippines Inc.

Key Responsibilities

  1. Define project scope, manage stakeholder expectations, gather requirements, develop detailed plans, and document project tasks.
  2. Skilled in identifying and mitigating risks, removing obstacles, and managing setbacks as they arise.
  3. Proficient in using project management tools to track progress and document processes.

Requirements

  • Extensive experience with ServiceNow or comparable Service Management Suites.
  • Proficient in key ServiceNow modules, including Project & Demand Management, Reporting/Dashboards, Incident, Change, and Service Request Management.
  • Familiarity with integrating the ServiceNow platform through APIs is an asset.

What We Offer

  • Opportunity for career growth.
  • Highly competitive and flexible salary package.
  • HMO Benefits since Day 1 (including up to 3 dependents).