
Senior Customer Care Project Manager
1 week ago
The Project Lead for Customer Care will oversee the execution of customer-centric projects. Key responsibilities include project management, requirements gathering and translation, process documentation and improvement, and facilitation of agile practices.
Requirements for success include experience with Agile methodologies, proficiency in tools like Jira and Excel, and strong communication and organizational skills.
- Key Responsibilities:
- Manage project execution to drive meaningful outcomes.
- Translate business requirements into actionable deliverables.
- Document and improve processes to drive efficiency and effectiveness.
- Facilitate Agile practices to lead cross-functional teams.
- Present project updates to stakeholders to maintain transparency.
- Develop and maintain level of effort estimates and resource allocation to ensure successful execution.
- Required Skills & Qualifications:
- Proven experience with Agile frameworks including Scrum and Kanban.
- Demonstrated ability to gather and document business requirements.
- Proficiency in tools like SQL, Visio, and Jira.
- Strong communication and interpersonal skills to effectively engage diverse teams and stakeholders.
- Excellent organizational skills with a high attention to detail.
- Education & Experience:
- Bachelor's degree in Business, Information Technology, or a related field.
- 5+ years of project management experience, preferably in Customer Care.
- Experience managing software development lifecycles, collaborating with technical teams, and working with Customer Care systems.
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