CRM Operations Expert
1 week ago
We are looking for a Business Process Optimizer to join our team at FastTrack ERP Solutions. In this role, you will be responsible for optimizing CRM processes and improving customer engagement strategies.
As a seasoned professional in Microsoft Dynamics, you will leverage your expertise to enhance functionality and streamline processes. Collaboration with various departments (EZBO/ROG) will be crucial in ensuring alignment and proper execution of CRM initiatives.
Your role as the primary point of contact for all project stakeholders requires strong communication skills. You must provide regular updates, manage expectations, and ensure smooth communication throughout the project lifecycle.
In this position, you will analyze CRM data and metrics to ensure that project outcomes align with business objectives. Your proactive approach to identifying and resolving potential issues will be vital in delivering high-quality results.
The Business Process Optimizer will also develop and deliver training programs for end-users, ensuring adoption and effective usage of CRM systems. Staying up-to-date with CRM trends and emerging technologies will be essential in recommending improvements or new tools to enhance CRM strategy.
Key Responsibilities:
- Optimize CRM processes and improve customer engagement strategies
- Utilize Microsoft Dynamics to enhance functionality and streamline processes
- Collaborate with cross-functional teams to ensure project success
- Develop and deliver training programs for end-users
- Stay up-to-date with CRM trends and emerging technologies
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