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ERP Solutions Manager

2 weeks ago

Quezon City, National Capital Region, Philippines FastTrack ERP Solutions Full time
Job Overview

FastTrack ERP Solutions is seeking an experienced CRM Operations Expert to join our team. In this role, you will be responsible for managing CRM-related projects and ensuring their successful delivery.

As a seasoned professional in Microsoft Dynamics, you will utilize your expertise to optimize processes, enhance functionality, and improve customer engagement strategies. Your ability to collaborate with various departments will be critical in ensuring alignment and proper execution of CRM initiatives.

This position requires strong communication skills, as you will serve as the primary point of contact for all project stakeholders. Regular updates, managed expectations, and smooth communication will be essential in maintaining stakeholder satisfaction.

In addition to project management, you will analyze CRM data and metrics to ensure that project outcomes align with business objectives. Your proactive approach to identifying and resolving potential issues will be vital in delivering high-quality results.

The CRM Operations Expert will also develop and deliver training programs for end-users, ensuring adoption and effective usage of CRM systems. Staying up-to-date with CRM trends and emerging technologies will be essential in recommending improvements or new tools to enhance CRM strategy.

Key Responsibilities:

  • Manage CRM-related projects and ensure their successful delivery
  • Utilize Microsoft Dynamics to optimize CRM processes
  • Collaborate with cross-functional teams to ensure project success
  • Develop and deliver training programs for end-users
  • Stay up-to-date with CRM trends and emerging technologies