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Service Delivery Expert

1 week ago

Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

As a Service Delivery Expert at Stefanini North America and APAC, you will be responsible for driving excellence in incident management and delivering exceptional results.

Main Responsibilities
  • Develop and maintain relationships with global SMO teams and Service Managers to ensure seamless communication and collaboration.
  • Implement processes and methods to ensure service expectation thresholds are met.
  • Provide coaching and guidance to less-experienced team members to enhance their skills and abilities.
  • Lead project initiatives to improve incident management processes and outcomes.

Required qualifications include three years of experience in IT support, knowledge of IT best practices, industry trends, and excellent customer service.