Exceptional Service Delivery Team Leader

2 weeks ago


Pasay, National Capital Region, Philippines TalentHero Full time

We are seeking an experienced professional to fill the role of Exceptional Service Delivery Team Leader at TalentHero. This critical role is responsible for leading and managing the customer service team to ensure exceptional service delivery and customer satisfaction.

Responsibilities:
  • Lead, mentor, and develop a team of customer service representatives to ensure seamless service delivery.
  • Provide regular coaching, training, and performance feedback to enhance team skills and service quality.
  • Oversee daily operations to ensure smooth and efficient service delivery.
Requirements:
  • Minimum of 5 years of experience in a customer service or leadership role with a proven track record of managing teams.
  • Strong problem-solving skills with a proactive and customer-first mindset.
  • Excellent communication skills, both written and verbal, with the ability to handle challenging customer interactions effectively.


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