Exceptional Service Delivery Team Leader
2 weeks ago
We are seeking an experienced professional to fill the role of Exceptional Service Delivery Team Leader at TalentHero. This critical role is responsible for leading and managing the customer service team to ensure exceptional service delivery and customer satisfaction.
Responsibilities:- Lead, mentor, and develop a team of customer service representatives to ensure seamless service delivery.
- Provide regular coaching, training, and performance feedback to enhance team skills and service quality.
- Oversee daily operations to ensure smooth and efficient service delivery.
- Minimum of 5 years of experience in a customer service or leadership role with a proven track record of managing teams.
- Strong problem-solving skills with a proactive and customer-first mindset.
- Excellent communication skills, both written and verbal, with the ability to handle challenging customer interactions effectively.
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Service Delivery Leader
2 weeks ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeJob OverviewWe are seeking a highly skilled and experienced professional to lead our Service Delivery efforts in an assigned geographic location. The ideal candidate will have a strong background in Insurance BPO operations and proven experience in people leadership and team development.Key Requirements:Bachelor's Degree and/or Masters preferred10-15+ years'...
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Head of Service Delivery Insurance
6 days ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeWe're looking for an experienced executive to lead our Insurance BPO operations as Vice President BPO Operations. This role requires a strong strategic thinker with problem-solving skills to drive day-to-day delivery of 24/7/365 operations in assigned geographic locations.Responsibilities:Develop organization that meets the needs of client service level...
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Manager - IT Service Delivery and Support
1 week ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeAbout the JobWe are seeking an experienced Manager - IT Service Delivery and Support to join our team at EXL Service Philippines, Inc. In this role, you will be responsible for delivering high-quality IT services to our clients, ensuring seamless service management, and driving business growth through effective IT intervention.You will work closely with...
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Resolutions Specialist
5 days ago
Pasay, National Capital Region, Philippines Royal Caribbean International Full timeJob Description">Royal Caribbean International is seeking a skilled Resolutions Specialist to deliver exceptional customer service to internal and external customers. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering exceptional guest experiences.In this role, you will serve as the subject...
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Service Delivery Expert
2 weeks ago
Pasay, National Capital Region, Philippines EXL Service Philippines Full timeRole OverviewWe are seeking an experienced Customer Service Representative to join our team at EXL Service Philippines.Job ResponsibilitiesThe successful candidate will be responsible for delivering top-notch customer service through phone, email, or chat interactions.Key Performance IndicatorsYou will be measured on your ability to resolve customer...
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BPO Operations Strategic Leader
5 days ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeService Delivery Head:We are seeking a seasoned Service Delivery Head to lead our Life & Annuities service delivery team. As a key member of our leadership team, you will be responsible for driving operational excellence and ensuring seamless delivery of services to our clients.Key Responsibilities:Develop strategic plans to enhance profitability,...
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Service Delivery Team Manager
7 days ago
Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeRole Summary:We are looking for a highly motivated Service Delivery Team Manager to join our team in Pasay City, Philippines. As a key member of our team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences.As a Service Delivery Team Manager, you will be responsible for motivating your...
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IT Service Delivery Manager
1 week ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeAbout the RoleWe are seeking a highly skilled IT Service Delivery Manager to join our team at EXL Service Philippines, Inc. In this role, you will be responsible for ensuring seamless IT service management, driving business growth, and creating value for both business and clients through effective IT intervention.You will work closely with business client IT...
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Life & Annuities Service Delivery Head
5 days ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeJob Description:The Executive Vice President of Insurance Operations will be responsible for leading our Life & Annuities service delivery team, driving operational excellence, and ensuring seamless delivery of services to our clients.Key Accountabilities:Develop an organization that meets the needs of client service level agreements.Develop and implement...
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Team Lead, Service Delivery
7 days ago
Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeJob Description - Team Lead, Service Delivery (043OQ)Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Team Lead working onsite in Pasay City, Philippines you'll be a part of bringing humanity to business. #experienceTTECWhat You'll DoDo you love leading? Looking for an opportunity to learn more...
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Manager - IT Service Delivery
4 weeks ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeDirect message the job poster from EXL Service Philippines, Inc.Recruitment Manager - Corporate | Tech & Digital at EXLBusiness and client facing role that ensures seamless IT service management - helps business growth and creates value for business and their clients through IT intervention. Relationship management with business client IT teams in-scope.IT...
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Service Delivery Specialist
2 weeks ago
Pasay, National Capital Region, Philippines Conduent Full timeConduent is committed to delivering exceptional services and solutions to our clients. As a Service Delivery Specialist, you will be responsible for supporting teams in achieving company goals by understanding how they integrate for optimal results.You will apply experience and skills to complete assigned work within established procedures and practices,...
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Executive Transformation Leader
2 weeks ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeJob Overview: As an Executive Transformation Leader at EXL Service Philippines, Inc., you will be responsible for leading significant process improvement projects and working closely with clients and operations teams to carry out process improvement activities and facilitate best practice sharing and driving standardization.About the Role: We are seeking a...
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Service Delivery Specialist
2 weeks ago
Pasay, National Capital Region, Philippines Conduent Full timeService Delivery SpecialistWe are seeking a highly skilled Service Delivery Specialist to join our team at Conduent. As a key member of our organization, you will be responsible for overseeing daily operations and ensuring that our teams are equipped to handle complex tasks.Key Responsibilities:Deliver quality, productivity, and compliance KPI...
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Financial Operations Leader
2 weeks ago
Pasay, National Capital Region, Philippines Hellmann Shared Service Center Inc. Full timeJob OverviewHellmann Shared Service Center Inc. is seeking a seasoned leader to oversee the finance operations team in our Pasay City, Philippines location.The successful candidate will be responsible for leading daily financial operations, championing process improvements, and ensuring service-level agreements compliance.Lead with Purpose: Supervise and...
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Shift Team Leader
5 days ago
Pasay, National Capital Region, Philippines Alfamart Full timeAbout AlfamartWe are a dynamic organization dedicated to serving the needs of local Filipino neighborhoods and communities. Our mission is to provide exceptional customer service and create a productive work environment. As a Shift Supervisor, you will oversee daily operations during designated shifts, supervise employees, and ensure that our customers...
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Service Delivery Excellence Manager
1 week ago
Pasay, National Capital Region, Philippines SMDC Full timeJob Title: Service Delivery Excellence ManagerAbout the Role:This Service Delivery Excellence Manager is responsible for ensuring that IT services are delivered to the highest standard, exceeding customer expectations and driving business growth. The role involves leading a team of IT professionals to provide exceptional service delivery, manage IT services,...
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Service Delivery Coordinator
2 weeks ago
Pasay, National Capital Region, Philippines Philippine National Bank Full timeAbout the CompanyPhilippine National Bank is committed to providing exceptional customer service and delivering high-quality financial products and services. We are seeking a highly skilled Service Delivery Coordinator to join our team and contribute to our mission.The ideal candidate will have excellent communication and interpersonal skills, with the...
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IT Service Management Expert
1 week ago
Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeAbout the TeamWe are a dynamic team at EXL Service Philippines, Inc. dedicated to delivering exceptional IT services to our clients. As an IT Service Management Expert, you will play a critical role in driving the delivery of high-quality IT services, ensuring seamless service management, and driving business growth through effective IT intervention.You will...
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Service Delivery Manager
3 days ago
Pasay, National Capital Region, Philippines Entain Group Full timeJob DescriptionWe are seeking a Service Delivery Manager - Customer Experience to join our team at Entain Group. As a Service Delivery Manager, you will be responsible for delivering exceptional customer experiences across all channels.Your responsibilities will include monitoring and managing contact queues, analyzing data to identify trends and...