Escalation and Resolution Specialist

We are seeking an experienced Escalation Manager to join our team at CallTek. As a key member of our support team, you will play a critical role in managing and resolving escalated customer issues.You will work closely with our customers to understand their needs and concerns, providing clear and professional communication throughout the escalation process....

Job Summary: We are seeking a highly skilled Senior ISP Escalation Specialist to join our team at CallTek. As a key member of our Network Operations team, you will be responsible for managing the resolution of internet service issues on behalf of our customers.Main Responsibilities:Incident Management: Identify and manage internet service disruptions through...

Role OverviewWe are seeking an experienced IT Support Manager to join our team at Dynamixcloud. As a key member of our service desk, you will be responsible for managing the escalation process for support issues, prioritizing tickets, ensuring timely resolution, and collaborating with teams to address complex issues.About the Role:Manage and oversee the...

About the Role: We are looking for a highly motivated and experienced Senior ISP Escalation Specialist to join our team at CallTek. The successful candidate will be responsible for managing the resolution of internet service issues on behalf of our customers.Key Accountabilities:Issue Identification: Identify and manage internet service disruptions through...

About the JobWe are seeking a Customer Resolution Expert to join our team at Boldrimpact. In this role, you will be responsible for resolving customer complaints and ensuring complete satisfaction with each interaction.Key ResponsibilitiesAnalyze customer complaints, identify root causes, and implement effective solutions to prevent future...

CallTek is seeking a talented Technical Support Engineer Tier II to contribute to our support team's success. This role offers a unique opportunity to work with complex technical issues and provide expert guidance to our customers.Primary ResponsibilitiesTier II engineers handle escalated technical issues from Tier I support.Collaboration with engineering...

Job DescriptionRole Purpose- The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.Do1. Support process by managing transactions as per required quality standards.- Fielding all incoming help requests from clients via telephone and/or...

Job SummaryDynamixcloud is looking for an Escalation and Resolution Specialist to join our team. This is a key role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.About the Job:Efficiently handle and oversee the escalation of support issues to ensure timely resolution.Act as a point...

Key ResponsibilitiesAs a Customer Service Representative, your duties will include:Managing incoming customer calls and emailsAddressing customer questions and concernsEnsuring efficient and accurate resolution of customer issuesLeveraging client-specific tools and software to track and manage customer interactionsDelivering exceptional service with...

Job RequirementsTo be successful as an Escalation and Resolution Specialist, you will need to have a bachelor's degree in information technology or a related field (or equivalent experience). You must also have proven experience in a service desk or IT support role, with a focus on escalation management.About the Team:You will work closely with our service...

About the RoleWe are seeking a Subject Matter Expert to join our team and help us deliver exceptional customer service and support. As a Subject Matter Expert, you will play a critical role in providing expert guidance and support to our customers. You will be responsible for handling all queries related to reservations, ticketing, redemption, products and...

About the Job: We are looking for a highly skilled Senior ISP Escalation Specialist to join our team at CallTek. The successful candidate will be responsible for managing the resolution of internet service issues on behalf of our customers.Key Responsibilities:Incident Management: Identify and manage internet service disruptions through proactive monitoring...

About the Position: We are seeking a highly experienced Senior ISP Escalation Specialist to join our team at CallTek. The successful candidate will be responsible for managing the resolution of internet service issues on behalf of our customers.Main Tasks and Responsibilities:Incident Response: Respond to and resolve internet service disruptions and outages...

About the RoleAt Boldrimpact, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our customers.Key ResponsibilitiesResolve customer tickets in a timely and efficient manner, ensuring complete satisfaction with each...

Position Overview:The Escalation Manager plays a critical role in the support team at CallTek, acting as a central point for managing and resolving escalated customer issues. This individual will ensure high-priority cases are addressed promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs).In this...

Job Title: Operational Efficiency SpecialistSagan Recruitment is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.We are seeking a strategic and results-driven Operational Efficiency Specialist to oversee business operations, improve efficiency, and ensure smooth...

**Job Summary**We are looking for a skilled Software Support Specialist to join our team at Azeus Systems Limited. The ideal candidate will have experience in deploying, maintaining, and supporting software and services.Key Responsibilities:Deploy and Maintain Software: Deploy, maintain, and support Azeus software and services on cloud infrastructure.Setup...

**Job Description:**We are seeking a highly skilled and detail-oriented Patient Engagement Coordinator to join our team at BEST CAREERS AND OPPORTUNITIES. This role is ideal for individuals who have a passion for delivering exceptional patient care and are proficient in managing revenue cycle operations.About the Role:Handle inbound and outbound calls with...

**About the Position:**We are looking for a dedicated and organized individual to fill the role of Revenue Cycle Expert at BEST CAREERS AND OPPORTUNITIES. This position involves handling various aspects of patient engagement, from initial contact to resolution of payment disputes.Responsibilities and Expectations:Communicate effectively with patients via...

LOCATION: CEBU CITY, PHILIPPINESJob DescriptionRole Purpose- The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.͏-...