Travel Industry Resolution Agent
1 day ago
We are seeking a Subject Matter Expert to join our team and help us deliver exceptional customer service and support. As a Subject Matter Expert, you will play a critical role in providing expert guidance and support to our customers. You will be responsible for handling all queries related to reservations, ticketing, redemption, products and services, complaints and grievances, special handling, flight disruptions, booking changes, refunds etc.
Responsibilities
- Provide expert guidance and support to customers
- Handle all customer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal teams to ensure seamless resolution of customer issues
- Stay up-to-date with industry trends and developments to provide expert advice
Requirements
- 2 years completion in college or equivalent experience
- High school graduate with at least 6 months of SME/QA experience
- Minimum of 5 years BPO experience in a Travel account (if no SME experience)
- Flexible to work in a 24X7 environment
- Willing to work onsite
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