Escalation Resolution Manager

2 days ago


Cebu City, Central Visayas, Philippines CallTek Full time

We are seeking an experienced Escalation Manager to join our team at CallTek. As a key member of our support team, you will play a critical role in managing and resolving escalated customer issues.

You will work closely with our customers to understand their needs and concerns, providing clear and professional communication throughout the escalation process. Your excellent problem-solving and analytical skills will enable you to identify root causes and develop effective solutions.



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