Escalation Resolution Manager

About the RoleThe Customer Satisfaction Champion will be responsible for ensuring that all customers receive the highest level of service and satisfaction from our service desk. This includes efficiently handling and overseeing the escalation of support issues, acting as a point of contact for complex or high-priority incidents, and collaborating with team...

Role OverviewWe are seeking an experienced IT Support Manager to join our team at Dynamixcloud. As a key member of our service desk, you will be responsible for managing the escalation process for support issues, prioritizing tickets, ensuring timely resolution, and collaborating with teams to address complex issues.About the Role:Manage and oversee the...

About the Role: We are looking for a highly motivated and experienced Senior ISP Escalation Specialist to join our team at CallTek. The successful candidate will be responsible for managing the resolution of internet service issues on behalf of our customers.Key Accountabilities:Issue Identification: Identify and manage internet service disruptions through...

Job Summary: We are seeking a highly skilled Senior ISP Escalation Specialist to join our team at CallTek. As a key member of our Network Operations team, you will be responsible for managing the resolution of internet service issues on behalf of our customers.Main Responsibilities:Incident Management: Identify and manage internet service disruptions through...

About the JobWe are seeking a Customer Resolution Expert to join our team at Boldrimpact. In this role, you will be responsible for resolving customer complaints and ensuring complete satisfaction with each interaction.Key ResponsibilitiesAnalyze customer complaints, identify root causes, and implement effective solutions to prevent future...

Job SummaryDynamixcloud is looking for an Escalation and Resolution Specialist to join our team. This is a key role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.About the Job:Efficiently handle and oversee the escalation of support issues to ensure timely resolution.Act as a point...

CallTek is seeking a talented Technical Support Engineer Tier II to contribute to our support team's success. This role offers a unique opportunity to work with complex technical issues and provide expert guidance to our customers.Primary ResponsibilitiesTier II engineers handle escalated technical issues from Tier I support.Collaboration with engineering...

About the JobWe are seeking an experienced Incident Management Professional to join our team at Boldrimpact. In this role, you will be responsible for managing and resolving high-priority incidents to ensure minimal disruption to our customers.Key ResponsibilitiesAnalyze incident reports, identify root causes, and implement effective solutions to prevent...

Key ResponsibilitiesAs a Customer Service Representative, your duties will include:Managing incoming customer calls and emailsAddressing customer questions and concernsEnsuring efficient and accurate resolution of customer issuesLeveraging client-specific tools and software to track and manage customer interactionsDelivering exceptional service with...

The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.Responsibilities:Respond promptly to email inquiries from users, delivering clear and helpful information.Investigate and resolve consumer...

Job RequirementsTo be successful as an Escalation and Resolution Specialist, you will need to have a bachelor's degree in information technology or a related field (or equivalent experience). You must also have proven experience in a service desk or IT support role, with a focus on escalation management.About the Team:You will work closely with our service...

About the Job: We are looking for a highly skilled Senior ISP Escalation Specialist to join our team at CallTek. The successful candidate will be responsible for managing the resolution of internet service issues on behalf of our customers.Key Responsibilities:Incident Management: Identify and manage internet service disruptions through proactive monitoring...

About the Position: We are seeking a highly experienced Senior ISP Escalation Specialist to join our team at CallTek. The successful candidate will be responsible for managing the resolution of internet service issues on behalf of our customers.Main Tasks and Responsibilities:Incident Response: Respond to and resolve internet service disruptions and outages...

Job Description:The Escalation Manager will be responsible for managing and resolving escalated customer issues, ensuring timely responses and resolution within agreed SLAs. You will work closely with our customers, internal teams, and management to ensure that issues are resolved efficiently and effectively.This is an exciting opportunity to join our...

Position Overview:The Escalation Manager plays a critical role in the support team at CallTek, acting as a central point for managing and resolving escalated customer issues. This individual will ensure high-priority cases are addressed promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs).In this...

Job DescriptionTasq Staffing Solutions is seeking a highly skilled and experienced Team Lead to join our team. As a key member of our leadership team, you will be responsible for managing a team of associates and driving performance on key metrics.Responsibilities:Manage a team of associates to achieve exceptional resultsIndependently handle customer...

Stealth Monitoring, a company that helps clients by placing cameras in known problem locations, seeks an experienced Security Operations Specialist.In this role, you will be responsible for handling all escalations and providing timely responses to critical situations. You will work closely with the EMG to investigate and resolve potential threats to humans...

Job DescriptionWe are seeking a skilled Domain Support Associate to join our team at Newfold Digital. As a key member of our support team, you will provide top-notch support to our customers, addressing their concerns and resolving issues related to domains, registrations, renewals, and transfers. You will also collaborate with internal teams to resolve...

Schedule: Shifting ScheduleRequirements & Skills:Graduate of Any CourseWith 4-6 years relevant experienceGood working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online toolsExcellent verbal & written communication & presentation skillsGood interpersonal and people management skills with good problem solving approachExpert...

Job Overview:We are seeking a proactive and detail-oriented professional to oversee and ensure the efficiency of brand-related workflows, ticket resolutions, and client communications. This role involves managing Service Level Agreements (SLAs), coordinating with Brand Managers (BMs) and Brand Coordinators (BCs), maintaining performance metrics, and ensuring...