Escalation Resolution Manager

About the RoleThe Customer Satisfaction Champion will be responsible for ensuring that all customers receive the highest level of service and satisfaction from our service desk. This includes efficiently handling and overseeing the escalation of support issues, acting as a point of contact for complex or high-priority incidents, and collaborating with team...

Role OverviewWe are seeking an experienced IT Support Manager to join our team at Dynamixcloud. As a key member of our service desk, you will be responsible for managing the escalation process for support issues, prioritizing tickets, ensuring timely resolution, and collaborating with teams to address complex issues.About the Role:Manage and oversee the...

Job SummaryDynamixcloud is looking for an Escalation and Resolution Specialist to join our team. This is a key role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.About the Job:Efficiently handle and oversee the escalation of support issues to ensure timely resolution.Act as a point...

CallTek is seeking a talented Technical Support Engineer Tier II to contribute to our support team's success. This role offers a unique opportunity to work with complex technical issues and provide expert guidance to our customers.Primary ResponsibilitiesTier II engineers handle escalated technical issues from Tier I support.Collaboration with engineering...

Key ResponsibilitiesAs a Customer Service Representative, your duties will include:Managing incoming customer calls and emailsAddressing customer questions and concernsEnsuring efficient and accurate resolution of customer issuesLeveraging client-specific tools and software to track and manage customer interactionsDelivering exceptional service with...

The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.Responsibilities:Respond promptly to email inquiries from users, delivering clear and helpful information.Investigate and resolve consumer...

Job RequirementsTo be successful as an Escalation and Resolution Specialist, you will need to have a bachelor's degree in information technology or a related field (or equivalent experience). You must also have proven experience in a service desk or IT support role, with a focus on escalation management.About the Team:You will work closely with our service...

Job Description:The Escalation Manager will be responsible for managing and resolving escalated customer issues, ensuring timely responses and resolution within agreed SLAs. You will work closely with our customers, internal teams, and management to ensure that issues are resolved efficiently and effectively.This is an exciting opportunity to join our...

Position Overview:The Escalation Manager plays a critical role in the support team at CallTek, acting as a central point for managing and resolving escalated customer issues. This individual will ensure high-priority cases are addressed promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs).In this...

Job DescriptionTasq Staffing Solutions is seeking a highly skilled and experienced Team Lead to join our team. As a key member of our leadership team, you will be responsible for managing a team of associates and driving performance on key metrics.Responsibilities:Manage a team of associates to achieve exceptional resultsIndependently handle customer...

Stealth Monitoring, a company that helps clients by placing cameras in known problem locations, seeks an experienced Security Operations Specialist.In this role, you will be responsible for handling all escalations and providing timely responses to critical situations. You will work closely with the EMG to investigate and resolve potential threats to humans...

Schedule: Shifting ScheduleRequirements & Skills:Graduate of Any CourseWith 4-6 years relevant experienceGood working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online toolsExcellent verbal & written communication & presentation skillsGood interpersonal and people management skills with good problem solving approachExpert...

Key ResponsibilitiesLead the creation of account plans that clearly define objectives, projects, measurements, and hold parties accountable.Manage monthly business reviews and quarterly reviews to ensure continuous improvement and program maturity.Identify growth opportunities and collaborate with the Account Manager/Executive to establish strategies and...

Schedule: Shifting ScheduleOnsite in CebuRequirements & Skills:Graduate of Any CourseWith 4-6 years relevant experienceGood working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online toolsExcellent verbal & written communication & presentation skillsGood interpersonal and people management skills with good problem solving...

Sagan Recruitment seeks a highly skilled Strategic Operations Manager to oversee business operations, improve efficiency, and ensure smooth execution of company processes. This role requires a strong leader who can analyze data, optimize workflows, and manage cross-functional teams to drive operational excellence.Key Responsibilities:Team & Resource...

Job DescriptionThe Order Management Specialist plays a crucial role in ensuring the timely and accurate processing of orders while maintaining effective communication with vendors. This position is responsible for managing the order lifecycle, facilitating communication between internal teams and external suppliers, and ensuring the highest level of customer...

Job DescriptionRole PurposeThe purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.͏Responsible for managing team of...

OverviewThe Experience Center Team Lead is responsible for overseeing a team of customer service representatives, ensuring they are motivated and equipped to meet customer needs. This involves effective communication, performance monitoring, and employee development.ResponsibilitiesTeam Management: Assist in hiring, onboarding, goal setting, coaching, and...

Job SummaryWe are seeking a highly skilled Operations Manager to join our team at TASQ Staffing Solutions. The ideal candidate will have excellent leadership and management skills, with the ability to motivate and develop their team members.The successful candidate will be responsible for overseeing the day-to-day operations of our business, ensuring that...

Job DescriptionRole PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏Roles and Responsibilities:- Responsible for managing team of associates- Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service...