Technical Support Specialist

2 days ago


Cebu City, Central Visayas, Philippines CallTek Full time
Position Overview:
The Escalation Manager plays a critical role in the support team at CallTek, acting as a central point for managing and resolving escalated customer issues. This individual will ensure high-priority cases are addressed promptly, driving resolution while improving customer satisfaction and maintaining service-level agreements (SLAs).

In this position, you will collaborate with cross-functional teams to identify systemic issues and implement corrective actions.

Key Responsibilities:

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