Ecommerce Customer Service Team Lead

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time ₱360,000 - ₱420,000
Results-Driven Leadership Opportunities

We are seeking a skilled leader to drive customer support teams toward delivering exceptional service for e-commerce brands.


About the Role

The ideal candidate will possess a strong track record of leadership experience in customer service environments, with a proven background in e-commerce customer support. This individual should have excellent communication skills and be able to effectively motivate and mentor team members.


Key Responsibilities
  • Lead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded
  • Conduct regular coaching sessions to help team members succeed
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition

Technical Requirements
  • A personal computer with an i5 processor (or equivalent)
  • At least 20 Mbps internet speed (both upload and download)

Benefits

This role offers the opportunity to work with a talented team, driving results and making a significant impact on customer satisfaction. The ideal candidate will be motivated by the challenge of leading high-performing teams and contributing to the success of e-commerce brands.


What We Are Looking For
  • Able to assess team well-being and provide support where needed
  • Analytical skills to create, interpret, and act on performance reports

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