Supporting Customers Through Exceptional Service

7 days ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱25,000 - ₱50,000
Customer Service Professional

We are seeking a highly skilled and empathetic customer service professional to join our team. As a key member of our customer support unit, you will be responsible for delivering exceptional service experiences to our clients via phone, email, and chat.

Job Description:

This role involves working closely with customers to resolve their inquiries and concerns in a timely and professional manner. You will be the primary point of contact for our clients, providing solutions to their problems and ensuring that they receive the best possible service.

You will work under the direct supervision of our Team Leader and be responsible for meeting expected customer service levels, supporting business performance goals, and providing a full range customer service experience.

In this role, you will learn and execute the complete call handling process, answer regular customer inquiries and concerns, and take ownership of resolving issues from start to finish.

Responsibilities:
  • Promptly process and answer/resolve customer inquiries, concerns or technical questions, determining the appropriate actions based upon job aids, research, and existing desktop solution tools.
  • Communicate professional, grammatically correct verbal and written responses to customer inquiries and concerns.
  • Understand use of technology, scripts, and product knowledge, actively listening to the consumer while controlling the call to lead the consumer in an efficient professional manner.
  • Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
  • Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner.
  • Ensure that all customer contacts are properly logged into FMC360, the CRC's contact system, to allow for an accurate historical view of customer's contacts.
Required Skills and Qualifications:
  • Adaptability and flexibility to work within different channels within the program as needed.
  • Solid computer skills, internet-savvy, and experience using CRM software.
  • Ability to type and speak at the same time.
  • Strong problem solving, troubleshooting experience, resolving technical problems from start to finish.
  • Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization.
Benefits:

We offer a competitive compensation package, comprehensive training, and opportunities for career growth and development. Our team is committed to creating a positive and inclusive work environment that values diversity and promotes employee satisfaction.

Others:

We value our employees' unique perspectives and experiences. We strive to create a workplace culture that reflects our company's commitment to serving others and making a difference in the world.

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