Service Management Expert

3 hours ago

Taguig, National Capital Region, Philippines beBeeService Full time ₱900,000 - ₱1,200,000
Job Title

We are seeking a highly skilled Service Management Professional to join our team.

Job Description

The successful candidate will be responsible for managing and implementing IT service management processes, ensuring high-quality services are delivered to our customers. This role involves:

  • Incident and Problem Management: Providing business analysis expertise and operational support for all ITSM processes within the Asia Service Management Team.
  • Service Catalogue and Request Fulfillment: Applying broad-based technical and practical process knowledge in support of all the processes.
  • Continual Service Improvement: Plan, manage and deliver business analysis for Continual Service Improvement process activities to support the Service Management Excellence Process Owners.
Required Skills and Qualifications

The ideal candidate will have:

  • Strong Analytical Skills: Proven analytical skills with ability to break down complex problems into manageable parts.
  • ITIL Knowledge: Strong knowledge of ITIL v3 2011 framework and its application in IT service management.
  • Technical Aptitude: Strong technical aptitude with ability to learn new technologies quickly.
  • Communication Skills: Excellent communication and interpersonal skills with ability to interact with various levels of staff.
Benefits

This role offers a competitive salary and benefits package, including:

  • Opportunity for Career Growth: Opportunity to grow your career in a dynamic and fast-paced environment.
  • Collaborative Team Environment: Collaborative team environment with opportunity to work with experienced professionals.
  • Professional Development: Support for professional development and certification in IT service management.

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