Quality Assurance Team Lead

7 days ago


Cebu City, Central Visayas, Philippines Neksjob Full time
Job Summary
We are seeking an experienced quality assurance professional to manage and guide our QA team. The ideal candidate will have a deep understanding of quality assurance principles, contact centre operations, and the ability to drive continuous improvement initiatives.
This role involves supervising QA professionals, leading quality-focused projects, and working closely with training and operations teams to improve agent performance.


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