Incident Management Specialist Manila Philippines

2 weeks ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Title: Incident Management Specialist Manila Philippines

We are seeking a highly motivated and experienced Incident Management Specialist to join our team in Manila, Philippines. As an Incident Management Specialist, you will play a critical role in ensuring the smooth operation of our services by managing incidents and minimizing their impact on our customers.

About the Role

As an Incident Management Specialist, your primary responsibility will be to act as a single point of contact (SPOC) for our customers during major incidents. You will work closely with cross-functional teams to drive incident resolution, inform stakeholders about incident status, and coordinate with subject matter experts (SMEs) to resolve issues quickly.

Your key performance indicators will include resolving incidents within agreed service level agreements (SLAs), conducting thorough root cause analyses, and implementing preventive measures to minimize future incidents.

Required Skills and Qualifications
  • 8-10 years of experience in driving service operations and managing incident management processes.
  • ITIL Expert certification or at least two ITIL Intermediate certifications.
  • Strong analytical, communication, presentation, and reporting skills.
  • Good leadership, people management, and operational skills.
  • Experience in helpdesk environments and ability to motivate staff.
  • Excellent team skills, including listening and contributing to discussions and meetings.
Benefits

As an Incident Management Specialist with BEST CAREERS AND OPPORTUNITIES, you will enjoy a competitive salary package, including a base salary of PHP 150,000 per month, plus benefits such as health insurance, retirement plan, and paid time off.

About Us

BEST CAREERS AND OPPORTUNITIES is a leading provider of career opportunities in the Philippines. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is dedicated to helping individuals achieve their career goals and grow professionally.



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