Digital Transformation Manager

4 weeks ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

**Job Description**

BEST CAREERS AND OPPORTUNITIES is seeking a highly skilled Digital Transformation Manager to join our team in Manila and Cebu, Philippines.

As a key member of our organization, you will be responsible for driving service operations and managing the Incident Management (IM) and Major Incident Management (MIM) processes. With your strong analytical, communication, presentation, and reporting skills, you will ensure seamless collaboration with stakeholders and teams.

We are looking for an individual with at least 8-10 years of experience in driving service operations, with a minimum of 8 years of experience in managing IM and MIM processes. Your expertise in ITIL practices, combined with your leadership, people management, and operational skills, will enable you to motivate staff and build effective relationships with customers.

You will play a crucial role in ensuring that all major incidents are resolved within agreed Service Level Agreements (SLAs), while taking preventive actions to minimize service and business impact. Your thorough analysis and root cause identification skills will help prepare comprehensive Major Incident Reports (MIRs).

To succeed in this role, you should possess excellent team skills, with the ability to listen and contribute to discussions and meetings. You should also have experience working in a helpdesk environment and be comfortable working in shift and flexible schedules.

We offer a competitive salary of approximately PHP 250,000 - PHP 350,000 per year, depending on qualifications and experience. Benefits include opportunities for career growth, professional development, and a supportive work environment.

In return for your hard work and dedication, we offer:



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