IT Technical Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱600,000 - ₱1,000,000

At Sharesource, we are dedicated to empowering individuals from diverse backgrounds through equal opportunities. Our company is built on core values that foster a collaborative environment, promoting professional growth and social impact.

This role offers an exciting opportunity to join our Management Team and contribute to the company's mission by working closely with leadership to achieve goals.

The ideal candidate will be an ambassador of Sharesource values and culture, ensuring processes align with these principles at all times. The individual will communicate and uphold company values while protecting the company's best interests.

We are seeking a highly motivated IT Support Specialist to join our team. As a key member, you will be responsible for:

  • Planning proactively to ensure zero downtime in operations.
  • Providing excellent customer service for IT and management requests.
  • Continuously improving IT knowledge through training and development.
  • Contributing ideas and solutions to the IT knowledge base.
  • Building strong relationships with management, clients, and team members.
  • Maintaining hardware, software, and network systems.
  • Managing and following up on open tickets, ensuring proper response and resolution.
  • Evaluating current and upcoming hardware and software standards.
  • Participating in IT projects as assigned.
  • Ensuring compliance with company policies and standards.

To succeed in this role, you will require:

  • 1–3 years of IT support experience, with a background in customer service or IT support roles.
  • Excellent communication and interpersonal skills.
  • Strong troubleshooting and problem-solving skills.
  • Proficiency in Mac, Linux, and Windows operating systems.
  • Understanding of PC hardware components and troubleshooting.
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, and firewalls.
  • Familiarity with remote connectivity issues.
  • Able to manage multiple priorities in a fast-paced environment.

Preferred skills include:

  • Experience supporting Macs.
  • Knowledge of routers and firewalls.
  • Skills in troubleshooting, Linux, and web hosting.

Benefits of joining our team include:

  • Competitive salary and professional development opportunities.
  • Collaborative environment with global client exposure.

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