Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeTechnical Full time ₱250,000 - ₱400,000

We are seeking a highly motivated and ambitious professional to fill the role of Junior Technical Support. This position offers a unique opportunity to support our operations during their respective business hours.

Key Responsibilities
  • Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
Requirements
  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset.
  • Demonstrated ambition to grow into advanced roles within the organization.

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